Reference

Privacy Policy for your account data

UPI, Paytm, PhonePe and Google Pay flows create account data, and our Privacy Policy explains how we collect, use, store and share it when you open your account.

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India data choices at kolkatafata

kolkatafata Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy sets out how we handle data tied to your account, wallet and privacy requests in India. We may collect your name, mobile number, email, date of birth, address, device data, login records, payment references and records linked to UPI, Paytm, PhonePe or Google

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Pay. We use that data to run account access, verify payments, prevent misuse, answer support messages, keep records required by law and maintain the security of the lobby. We share data only with service partners who help us operate payments, identity checks, hosting, analytics, security or
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customer care, and we require them to use it for those tasks. Access and eligibility depend on local law and are available where local law permits. You can ask us to correct, update or remove data where the law allows.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP CHANNELS

Privacy contact routes for India

Privacy requests need clear context, so we keep contact paths separate from ordinary account questions.

Email request Write from the email linked to your account, include your mobile number and request type, and avoid sending card or UPI PIN data. We use the thread to confirm identity before changing records.

Live chat handoff Chat can record a privacy request, share the case reference and move it to the privacy team. We may ask you to continue by email when documents or longer replies are needed.

Document channel If a privacy request needs proof of identity, we tell you what to send and why. Upload only the requested document, with unrelated numbers masked where possible, so the record stays limited.

ACCOUNT PRIVACY

How we handle policy requests

Every privacy request is handled against the same account record used for login, wallet checks and support history.

Data we collect

We collect account, contact, device, login, transaction and support data when you create or use your account. We avoid asking for extra data unless payment checks, security checks or legal duties require it.

Payment record care

UPI, Paytm, PhonePe and Google Pay entries are stored as references, status messages and wallet records. We do not ask for your UPI PIN, and support will not request it in chat or email.

Cookies and device signals

Cookies help keep you signed in, remember basic choices and detect unusual access patterns. You can manage browser settings, though some account and security functions may not work correctly if essential cookies are blocked.

Account security checks

We use login records, OTP checks, password reset history and device signals to protect your account. When a privacy request affects access, we verify identity before sharing data or making corrections.

Retention and deletion

Some records must remain for tax, legal, payment, dispute or security reasons. Where removal is allowed, we erase or separate data from active account systems after the request is verified.

Request handling

You can ask to view, correct or remove eligible data by contacting us through the stated channels. We track each request with a case reference so replies stay connected to the right account.

Privacy answers for India account holders

These answers explain how the Privacy Policy applies to your account, payment records, cookies and requests. They are written for practical account situations in India, including UPI, Paytm, PhonePe and Google Pay records. If your request depends on local law, we will tell you what we can do, what we must keep and what proof is needed before action is taken.

We collect the data needed to create and protect your account, such as name, mobile number, email, date of birth, address, device data and login records. Payment references are added when you use UPI, Paytm, PhonePe or Google Pay.

Payment records help us match wallet activity, check failed or delayed transfers, answer disputes and meet legal duties. We store references, amounts, status messages and related account records, not your UPI PIN or private banking credentials.

Yes, you can contact us from your registered email and ask for eligible account data. We may verify your identity first, then share the data we can provide under applicable law and account security rules.

Cookies support sign-in, basic preferences, fraud checks, traffic measurement and account security. Some cookies are needed for the account to work. You can adjust browser settings, but blocking essential cookies may affect access.

Only staff or service partners with a work reason can access relevant data. For example, payment teams may see transaction references, while support may see contact history needed to answer your privacy or account request.

Send a request from the email currently linked to your account, or contact chat for a case reference. We verify identity before changing contact data because those details control account access and privacy replies.

You can ask us to remove eligible data, and we will act where the law allows. Some records may need to remain for payment, tax, security, dispute or legal reasons, even after account closure.

Privacy Policy for your account data

Privacy contact routes for India

How we handle policy requests

Data we collect

Payment record care

Cookies and device signals

Account security checks

Retention and deletion

Request handling

Privacy answers for India account holders

01 What data do you collect when I open an account?

02 Why do you keep payment records in the Privacy Policy?

03 Can I ask for a copy of my account data?

04 How do cookies affect my privacy on kolkatafata?

05 Who can see my personal data inside the business?

06 How do I correct a wrong mobile number or email?

07 Can my data be removed from your records?

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